benglwin's Privacy Policy

benglwin ("we", "our", "platform") respects your privacy and is committed to protecting your personal information. This privacy policy explains what information we collect, why we collect it, how we use it, and what rights you have over your information.

By using benglwin's website, mobile platform or related services, you confirm that you have read, understood and agreed to the terms of this privacy policy. This policy applies to all users located in Bangladesh.

If you disagree with any part of this policy, please stop using our platform and contact our support team. We are always ready to address your concerns.

benglwin collects only the information necessary to provide our services. The categories of information collected are described below:

benglwin uses collected information only for the legitimate purposes listed below. We never sell your information to third parties.

• Account creation and management: completing your registration and keeping your account active.
• Payment processing: handling deposits and withdrawals seamlessly via bKash, Nagad, Rocket or bank transfer.
• Age and identity verification: ensuring that only users aged 21 or above are using the platform.
• Fraud prevention: detecting unauthorised transactions and suspicious activity to keep your account secure.
• Responsible gaming: identifying problematic gaming behaviour and providing timely support.
• Customer service: resolving your complaints and questions promptly and providing 24/7 support in Bengali.
• Service improvement: analysing user experience to improve the quality of the platform.
• Legal compliance: retaining the information needed to comply with applicable regulations and rules.
• Personalised experience: providing relevant promotions and offers based on your preferences and gaming history.

benglwin does not sell, rent or share your personal information with any third party for marketing purposes. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

Trusted third-party services may be used for payment processing, technical support and security verification. These partners may use your information only for the purposes specified in the agreement and they also follow strict privacy policies.

4.2 Legal Obligations

We may be required to disclose information to comply with a court order, a lawful request from a law enforcement agency, or applicable law. Such disclosures are always limited to the minimum information necessary.

4.3 Business Transfers

In the event of a business merger, acquisition or asset transfer, user information may be transferred. In such circumstances we will notify you in advance and the new entity will also follow this same privacy policy.

benglwin uses cookies to improve your browsing experience and maintain platform performance. Cookies are small text files stored on your device.

You can control cookies by changing your browser settings. However, disabling essential cookies may cause some platform features to not work correctly.

We use industry-standard security technology to keep your personal information secure. benglwin maintains the following security measures as a safe and reliable platform:

• SSL Encryption: all data transmission between your browser and our servers is encrypted using SSL (Secure Socket Layer) technology.
• Password Hashing: your password is never stored directly — advanced hashing algorithms are used.
• Two-Factor Authentication: Two-Factor Authentication is available for added security on your account.
• Secure Data Centres: our servers are housed in high-security data centres with protection at both the physical and digital level.
• Regular Security Reviews: regular system audits and vulnerability assessments are conducted by third-party security specialists.
• Access Controls: only authorised staff can access the information needed for their specific role.
• Fair Play Assurance: our gaming system is regularly audited for fairness so that all users have an equal opportunity.

Please note, however, that no method on the internet is completely secure. Keep your password private and do not share it with others.

benglwin retains your information only for as long as necessary. The data retention policy is as follows:

7.1 Active Accounts

Your information is retained and used to provide services for as long as your account remains active.

7.2 After Account Closure

Even after an account is closed, information related to financial transactions, identity verification and legal obligations is retained for the period required by applicable law.

7.3 Analytics Data

Anonymous analytics data that is not linked to a personal identity may be retained for a longer period for the purpose of platform development.

You have the following rights over your personal information. To exercise these rights, contact our support team:

• Access: you have the right to know what information we hold about you.
• Right to Rectification: if any of your information is incorrect or incomplete, you can request that it be corrected.
• Right to Erasure: in certain circumstances you can request that your information be deleted, however some information may need to be retained to meet legal obligations.
• Right to Restrict Processing: you can request that the use of your information for certain purposes be stopped.
• Right to Portability: you can request your information in a readable format.
• Opt Out of Marketing: you can request to stop receiving promotional communications at any time.
• Withdraw Consent: where the processing of your information relies on your consent, you may withdraw that consent at any time.

benglwin is a platform strictly operated for users aged 21 and above. We do not intentionally collect information from any minor.

An age verification process is followed at the time of registration. If evidence comes to our attention that a user is under 21, we will take immediate steps to close that account and securely delete the associated information.

If a parent or guardian believes that their minor child has created an account on our platform, please contact us — we will act promptly.

benglwin may update this privacy policy from time to time. If any significant changes are made to the policy, we will notify you in the following ways:

• A prominent notice will be displayed on the platform.
• Details of the changes will be sent to your registered email address.
• The "Last Updated" date at the top of this page will be changed.

Continuing to use the platform after a change is made will be taken as your acceptance of the updated policy. We recommend reading this policy again after each update.

If you have any questions or concerns about this privacy policy, or if you wish to exercise your rights over your information, please contact us. Our support team provides 24/7 service in Bengali.